BillWallah believes in helping its customers as far as possible and has therefore a transparent and fair cancellation and refund policy for all digital transactions.
BillWallah provides instant digital services such as Mobile Recharge, DTH Recharge, Utility Bill Payments and Wallet Top-ups. Once a transaction is successfully processed, it cannot be cancelled.
| Case | Refund |
|---|---|
| Amount debited but recharge failed | Full Refund |
| Duplicate payment | Full Refund |
| Successful recharge | No Refund |
Approved refunds will be processed within 6–8 working days and credited back to the original payment method or BillWallah wallet.
You can raise a ticket from your BillWallah account or contact us with your transaction ID.
Email: support@billwallah.com
Phone: 011 6965 5595
Raise a ticket from your account or reach us directly with your transaction ID.